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Order Fulfillment is the process of receiving goods, then processing and delivering orders to customers. The process starts with a customer placing an order and ends once they receive it. However, if the buyer wants to return a product, order fulfillment manages the return transaction as well.
Let Disk.com handle your supply chain management and order fulfillment needs, from picking, packing, and shipping to customer service, and returns management, among many other services.
We’ll integrate with your online e-commerce shopping cart, so when a customer orders your product, shipping information is sent to our fulfillment warehouse to process your order.
Once we’re connected with your shopping cart to our fulfillment portal, it just works. Order details come in, products get packed up and shipped, and then you get the shipping details back into your system. Your customers also automatically get the shipment details once it ships, so they can see when the order had been packaged up and sent out to them.
We support the majority of shopping cart platforms, but if you require a system that isn’t listed, we also offer custom integration solutions.
Side note: we actually started with custom fulfillment solutions a long, long time ago before online ordering was even a thing.
Send us your products from your home or production facility. You decide whether you send us the products packed and ready for dispatch, or whether you want us to pack and dispatch them for you.
As soon as we receive the items in our warehouse, we take care of the further logistics for you. We sort the goods and store them for faster processing and better control.
Our storage facility provides all the safeguards and flexibility you need whether you’re a small startup with just a few SKUs or a large retailer with multiple outlets.
With our Inventory Accounting Strategy we address all inventory types, sizes, and customer requirements. We regularly review the layout and organization of our warehouse distribution and fulfillment services to allow for the most efficient use of resources.
Every time a customer places an order in your shop, we get a notification. We prepare and ship your goods. Once we’re connected with your shopping cart to our fulfillment portal, it just works.
Order details come in, products get packed up and shipped, and then you get the shipping details back into your system. Your customers also automatically get the shipment details once it ships, so they can see when the order has been packaged up and sent out to them.
Send us your products from your home or production facility. You decide whether you send us the products packed and ready for dispatch, or whether you want us to pack and dispatch them for you.
As soon as we receive the items in our warehouse, we take care of the further logistics for you. We sort the goods and store them for faster processing and better control.
Our storage facility provides all the safeguards and flexibility you need whether you’re a small startup with just a few SKUs or a large retailer with multiple outlets.
With our Inventory Accounting Strategy we address all inventory types, sizes, and customer requirements. We regularly review the layout and organization of our warehouse distribution and fulfillment services to allow for the most efficient use of resources.
Our representatives will walk you through every step of the way including: Guiding you with professional advice and a variety of options, giving you product specifications, supplying artwork templates, sending you examples or samples, providing product artwork proofs, and integrating your product with our fulfillment process.
Get Your FREE FULFILLMENT REVIEWOnboard and meet your DISK team- Triangle of concierge service- with you at the center- Customer service specialist and Sales Consultant, Direct Access to fulfillment department and management- -You will always be able to communicate with a live and caring DISK team member.
You will receive a carefully crafted custom tailored fulfillment plan built around your specific needs and unique products. All with no restrictive contract or additional fees.
You will receive your own internal fulfillment portal at DISK with easy to understand set up forms. Along with, unique access codes for your team that can provide full or individualized access to your information 24/7. Redundancies for safety in all aspects of our operation.
Access to our top-notch in-house integration/IT team to help link you’re shopping carts and landing pages to your DISK portal – help in answering questions, providing custom programming and support quickly and efficiently. This team is one of our super powers.
Simple and transparent monthly billing available for your Fulfillment- shipping- and packaging needs, with no hidden charges or surprises.
Stock and custom packaging, printing, kitting services and so much more all in one place- no need to go anywhere else.
Our 777 fulfillment process- ships 7 days a week- 24/7 portal access, Seventeen custom reports available at any-time. It’s like hitting the Jackpot!
We integrate with a wide variety of cart providers and can work with most. Some of the more popular carts we work with include: InfusionSoft, ClickBank, UltraCart, 1shoppingcart, PayPal and Plimus. Integration is usually platform specific and methods include (but are not limited to): XML, HTTP Get, CSV files, IPN and text-based email confirmations.
They are several options here which range from (but are not limited to):
This depends on what stage the order is in. In the order’s earlier stage it can be edited or deleted manually by logging in to our site. Once processing has begun, the preferred method is by sending an email to our fulfillment team directly (or calling).
We offer 4 distinct return possibilities:
Return and Discard- Product is logged into our fulfillment portal and discarded (used when product is damaged/unusable and/or for accounts who do not like to reuse returned product).
Return to Stock- Product is logged into our fulfillment portal and returned to inventory (used when product is in perfect condition).
Rework- Product is logged into our fulfillment portal, reworked and then returned to inventory (used when a package and/or kit is returned and just 1 or 2 components need to be replaced).
Breakdown into Components- Product is logged into our fulfillment portal and broken down into its’ components (used when a package and/or kit is returned and the majority of the components need to be replaced).
Process includes: Receiving, Inspection, BarCode scanned and logged into the fulfillment portal, Processing and then Completion. Upon completion, customer can be notified via: HTTP Get to your script, text email, CSV reporting.
Our site consists of the following statuses:
Unprocessed: initial receipt of order, no work has begun as of yet.
Allocated: the pick and pack process.
Processing: order has transferred into our shipping system.
BackOrder: shipments stay here until inventory is replenished.
Completed: order has completed, shipped and left the building.
Orders can be viewed within our fulfillment portal regardless of what status it’s in. You could also query our system via a script page.
We have built a wide variety of customer requested functionality, interfaces and scripts. For commonly requested ‘queried’ data, I’d just set up a jsp page for you to access.
Existing OnLine Reports
-Freight and Fulfillment Report shows an On-Screen generic breakdown of your individual shipments for the specified timeframe.
+ Detailed Fulfillment Report is an in-depth CSV breakdown of your shipments for the specified timeframe (including tracking..etc).
+ Freight and Fulfillment Summary shows the totals for the specified timeframe and is the report we generate your invoice off of.
+ Statistical Reporting section gives a few helpful reports for marketing purposes (on screen reports).
+ Order-Entry data (displays a breakdown of who requested the orders and how many requests per unique user for the selected timeframe).
+ Order Per Country (displays a breakdown of each unique country and how many shipments to that country for the selected timeframe).
+ Orders Per U.S. State (displays a breakdown of each unique state and how many shipments to that state for the selected timeframe).
+ Activity Per Package (displays a breakdown of each Package and how many units shipped for that package for the selected timeframe).
+ Back-Ordered Shipments display a list of back-ordered products as well as the shipments associated with them.
+ Return Report is an On-Screen summary of all your returns for the specified timeframe.
+ Return Report (CSV) is a CSV file summary of all your returns for the specified timeframe.
We can make custom reports to fit your OnLine/Offline needs as well.
Fulfillment is the logistics chain that every e-commerce has to go through so that the order reaches the customer.
Although this term includes both the online and offline sectors, the term eCommerce Fulfillment is more commonly used in the area of eCommerce. The reason is that online stores have much more complex logistics as they need to transport the goods, which requires a larger number of agents or actors.
Additionally, with the rise of eCommerce and the need to ship to a variety of destinations, shipping has become the most delicate part of fulfillment. In this sense, it is important to have a good choice of transport companies available at the checkout, as the delivery depends on them.
The stages of eCommerce Fulfillment that every eCommerce must go through to manage their orders are the following:
Planning: Efficient fulfillment requires advance planning. For example, it is important to have good warehouse planning with fast picking routes in which the processes do not interfere with each other.
Receiving the Product: Goods arrive at the warehouse must be sorted, labeled and strategically placed into inventory for later sale.
Storage: Fulfillment also includes keeping the goods in good condition. This stage becomes more complicated when the product is perishable and requires special handling. In this case, you must commission temperature-controlled transport.
Shipping: the most delicate phase, in which in most cases you will need the help of one or more external transport companies. Most eCommerce incidents occur during this phase. Do you have customers abroad? Then our guide to international shipping might be of interest to you.
Distribution: Distribution or delivery is typical of offline models, not so much of e-commerce, as it involves the transport of the product to the various physical points of sale.
Fulfillment services are used by retailers, manufacturers and wholesalers. Retailers in eCommerce often send the goods to end customers, i.e. D2C (direct to consumer). While retailers also ship to wholesalers, i.e. B2B (business to business).
If the fulfillment is outsourced to an external service provider, retailers and manufacturers receive advantages such as time savings, lowering of their own fixed costs, fast processing and coverage of order peaks.
The time saved can be used for marketing, product development and sales.
The entrepreneur uses well-rehearsed processes at the fulfillment provider, which he can rely on and often leads to higher customer satisfaction.
The dealer can reduce his fixed costs for his own warehouse, software and employees.
The external fulfillment center can be used flexibly. A particular advantage during peak periods such as Christmas or Cyber Monday week.
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