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Footprints: Web Application User Guide

Unipress Software ``Footprints: Web Application User Guide`` Book by Corporate Disk Company

  • Manual
  • 4-Color Process
  • Soft-Cover
  • Spiral Binding

  • Printing
  • Product Fulfillment

FootPrints is a web-based helpdesk and problem-tracking software system. It allows multiple users to enter, manage, and access information. Because it runs on a web server, it can be accessed from any browser (such as Netscape or Internet Explorer) on any computer, located anywhere. Help desk personnel, customer service reps, engineers, or field techs can open and track problems, bugs or cases for external customers or for an internal user base. FootPrints can hold customers’ contact and configuration information. Employee and external Customers can log into FootPrints to submit and track their problems, as well as view solutions to common problems. Optionally, FootPrints can also accept input via email.